On some computers the hotkey functions may not work if the “F” keys are disabled or are also being used by another program. On some keyboards, the “F” keys will only work if you first press the “F lock” key. This issue may occur on computers that have both buttons and a touchscreen, and some users have found that if they use their touchscreen to click the Change Hotkeys button, the process works fine.īy default, the hotkey functions are associated with the “F” keys along the top of the keyboard. The menu disappears because your computer thinks you’re pressing a key. Every time I click the Change Hotkeys button, either nothing happens or else the “Press new key” appears for a split second then disappears. To change a hotkey function to another key, click Settings, then Change Hotkeys, and follow instructions The more obscure the key you choose, the less likely it is to interfere with the other software you are using. Also change the hotkey that causes that error message to another key on your computer, such as one of the keys on your numeric keypad (ideally not an “F” key). Close as many other programs as possible on your computer, and make sure you only have one instance of the FTW Transcriber open. This message is actually being displayed not by the FTW Transcriber but Windows, normally because one of your hotkeys is conflicting with another program on your computer. When I try to use the hotkeys, I keep getting this message: ‘This command is not available because no document is open.” but a document IS open. Three possible remedies are given below in the order of the simplest first – please try them in turn.ġ – when opening the program, go to the FTW Transcriber icon on your Desktop, right-click and then click Run As Administrator, then the program will open and you can proceed as normal.Ģ – reinstall the FTW Transcriber but this time, during the installation process when you are asked where you want to install it, type C:/FTWT, then click Next.ģ – if you have an administrator, ask them to set up write permissions to the folder where ftwt.cfg is located on your computer. This issue occurs when you do not have full permissions on your computer, normally because your administrator has restricted them for security reasons. I see an error message “Access denied to ftwt.cfg”. If you have open Word and Google Docs, for example, even if you’re typing into Google Docs the FTW Transcriber will insert timestamps into Word. Note that you should only have one word processor open at a time. Any other application does need to be the active window – that means it has to be in front of all other applications on your screen, and the cursor has to be flashing within it. If you’re using Microsoft Word, Word does not need to be the active window for this to happen. The keyboard shortcuts and automatic timestamps will insert into most applications. Which word processors does the FTW Transcriber work with? To solve problems transcribing from a DVD, please visit this page: I’m having difficulties transcribing from a DVD – what can I do? Yes, if you install a Windows environment using software such as WMWare Fusion. Then install this additional codec: ĭoes the FTW Transcriber work on Apple computers? Until we fix the issue, please use Word or a different word processor.ĭo I need Windows Media Player on my PC to use the FTW Transcriber?Ī file is playing but I hear no sound how do I fix this?Įnsure the volume slider on the FTW Transcriber’s interface is fully to the right. This can happen on some computers when typing into Wordpad or Notepad. When I press a hotkey, the FTW Transcriber inserts the text twice. Note that when the FTW Transcriber plays certain file types, it first converts them to wav. If you still have difficulty after that, please contact us. If you cannot play dss or ds2 files, please install this codec: If you have difficulty playing a particular file type, update your Windows Media Player, and also install the latest version of the FTW Transcriber, ENSURING during installation that you install ALL codecs for which you see prompts. The FTW Transcriber plays a huge range of file types, including, in alphabetical order:ģgpp, aac, ac3, ape, asf, dat, dss, ds2, dts, flac, flv, hdmov, it, m2ts, mkv, mkv, mo3, mod, mov, mp3, mp4, mpeg, mpg, mtm, nuv, ogg, ogm, ps, s3m, ts, tta, umx, vi, vob, vorbis, wav, wma, wmv, wv, xm What file types does the FTW Transcriber play? If you are unable to solve an issue, please contact us via the Contact page.
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